If we think of some of the super successful organisations that exist (Apple? Virgin? John Lewis?), they all have many things in common that are allowing them, and giving them the right, to stay at the top of their game. Some of this may include:
- A solid strategy
- Great products and services
- Talented individuals
- Innovative thinking
But there’s something that kicks them on even further.
It’s their business culture.
Building a culture that makes a significant impact to a business’s results is difficult to achieve, and takes time, commitment and effort. Many fail; their commitment to managing cost and merely hitting set targets holds them back from unleashing true business success.
So what is it that brings this winning culture to life?
Focus: everyone within the business is ‘singing from the same hymn sheet’, and have a shared vision, mission and goals.
Team work: as a team, they understand that they are stronger together and will achieve greater results by co-working and removing business silos.
Values: individuals share the business values on how they will deliver their products and services to their customers, with true customer centricity.
Resilience: staff are resilient, so they bounce back quickly and thrive on finding solutions to set-backs, obstacles and negative situations.
Passion and energy: their desire to make a difference pushes them on and doesn’t allow them to be happy with the status quo.
When we look at this list, there is little that relies on skill when it comes to the culture of a business. These are all personal factors relating to mind set that can be enhanced with the right coaching, training and intervention.