With absenteeism at over five per cent, this major hospitality employer was feeling the impact on their productivity and bottom line. Of their 2000-strong workforce, 80% were manual workers covered by trade union agreements. They called Pinnacle for advice.

Our proactive approach

We advised an audit so we could identify the underlying causes and trends of absenteeism. We were asked to complete the audit and submit our findings and recommendations to the company directors. During implementation, we identified key trigger points to support department managers in proactively providing additional staff training or conducting interviews. All recommendations were agreed by the trade unions.

Working at peak performance

Over a period of two years, absenteeism in the organisation dropped from five per cent to three per cent – the target set by the client and the industry standard.

The model was so successful, it became a substantial part of the company’s initiative to tackle absenteeism.

Our work is highly confidential and we are bound by professional ethics, so we can only use first names or the relevant business sector.

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