Emotional intelligence (sometimes also referred to as “charisma”) can have a powerful effect on the working relationships of people required to influence and inspire others. In fact, the latest scientific research suggests that it actually plays a far bigger role in long term success than IQ.

This workshop teaches essential skills and techniques to manage emotions and develop the personal effectiveness required to make positive impressions, influence with authenticity and be more impactful and positive.

Extend your learning

We’re committed to helping you extend your learning beyond our workshops. Our follow-on services allow you to keep your personal development moving forwards, in a flexible way.

Workshop outline

  • Understand emotional intelligence
    Understand the theory behind emotional intelligence and why it is more important than IQ in achieving sustainable success.
  • Build greater self-awareness
    Recognise the true impact that you have on others: what you already do well, how you can refine it, build on it, and add to it.
  • Improve your personal effectiveness and confidence
    Learn a range of practical techniques (including mindfulness and positive psychology) that will help you to channel your thoughts, feelings and behaviours and maximise any opportunity.
  • Influence, persuade and inspire others
    Discover the art of verbal and non-verbal communication, including the hidden power of charismatic body language.
  • Develop empathy
    Develop a deeper understanding of what motivates others so that you can build stronger connections and create more win-win situations.
Emotional intelligence

Core skills and subjects

You’ll learn:

  • How to raise your professional reputation
  • How to remain in the present
  • How to influence with ease and gain commitment
  • How to unleash the inner, authentic you
  • Conflict management
  • Performance Management

Individual outcomes

You’ll develop:

  • The ability to manage your emotions
  • Better conflict resolution skills
  • A stronger and more enthusiastic feeling inside, when it counts
  • Enhanced performance and productivity
  • A decrease in your stress
  • Self-motivational skills
  • An increased feeling of accomplishment

Employer benefits

You’ll have:

  • Sustainable relationships between colleagues and with clients, based on collaboration and trust
  • Positive focus and positive people rather than energy drainers
  • Open and friendly employees who know when to assert boundaries and say no
  • People who respond well to conflict and manage it positively
  • Forward-thinkers who don’t dwell on the past
  • Staff that know how to be happy and look for more ways to indulge that happiness
  • A learning culture, where people take every opportunity to nurture new ideas, and grow as individuals
Request more information
Call 020 7060 4375 or email us to learn more
Request more information
Everyone thoroughly enjoyed every element of the course and believe that what they have learnt has had a profound impact on their lives. I found it eye opening and full of tools that can be used to make life and business so much easier. The UK sales team and management team are also now keen to attend.
Jon, Sophos

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Richard Reid
Richard Reid
 0:39  
0:39
3
TOTAL
VIEWS
Video Description

Having a higher degree of emotional intelligence is about developing self-awareness, says Richard Reid, of London-based Pinnacle Therapy. When we develop self-awareness, we can look at the areas that we may have overlooked. http://pinnacletherapy.co.uk

Pinnacle Therapy is the psychological specialist in personal and business transformation. A leading provider of science-based consultancy, training, coaching and therapy, we take a holistic approach and often blend methods, such as psychotherapy, coaching, cognitive behavioural therapy (CBT) and training, to ensure lasting results.

Based in central London, Pinnacle Therapy was founded in 2005 by Richard Reid, a qualified psychotherapist, counsellor and mediator. We have since grown into a team of expert therapists and consultants that provide a tailored improvement experience to individuals and businesses.

3
TOTAL
VIEWS
 0:39   ChannelEmotional intelligence PlaylistEmotional intelligence FAQ  

As human beings, we all have at least some degree of emotional intelligence, but certainly some of us have more of it than others, and it's really about developing self-awareness. When we develop self-awareness, we can start to open our eyes to the areas that perhaps we overlooked. Some of that will be about taking the time to do that, but it's also about accepting constructive feedback from others.

read more view less

Richard Reid
Richard Reid
Senior Executive Coach and Trainer
Richard Reid is a professional psychotherapist, hypnotherapist, counsellor and mediator. He trained with the Contemporary College of Therapeutic Studies at Birkbeck University. He has since also trained at the Centre for Stress Management, the Regent's College School (where he studied mediation), and the National Centre for Eating Disorders. Richard started his first career as a consultant for a major multi-national business consultancy where he specialised in information technology and customer service. Since becoming a counsellor and cognitive behavioural therapist, he has advised organisations such as Google, Morgan Stanley, Transport for London, the BBC, The Priory and the City of London Police. Richard is aware of current issues in the workplace, such as trauma and stress, and is experienced in how to resolve them using both established and newer techniques. His specialities include Cognitive Behavioural Therapy (CBT), counselling, EMDR, psychotherapy. Read full bio view less


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Richard Reid
Richard Reid

0:37
3
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VIEWS
Video Description

Richard Reid, Pinnacle Therapy's Founder, Senior Executive Coach and Trainer, explains how he works in collaboration with clients, deciphering what may be going on, and setting clear, agreed goals and outcomes. http://pinnacletherapy.co.uk

Pinnacle Therapy is the psychological specialist in personal and business transformation. A leading provider of science-based consultancy, training, coaching and therapy, we take a holistic approach and often blend methods, such as psychotherapy, coaching, cognitive behavioural therapy (CBT) and training, to ensure lasting results.

Based in central London, Pinnacle Therapy was founded in 2005 by Richard Reid, a qualified psychotherapist, counsellor and mediator. We have since grown into a team of expert therapists and consultants that provide a tailored improvement experience to individuals and businesses.

3
TOTAL
VIEWS
 0:37   ChannelEmotional intelligence PlaylistEmotional intelligence FAQ  

At Pinnacle, we like to work in collaboration with our clients. That means that we, in many ways, see you as the expert on whatever your challenge or difficulty might be. And so the first session of working with us is very much about putting our heads together, deciphering what may be going on for you, and set some clear, agreed goals and outcomes.

read more view less

Richard Reid
Richard Reid
Senior Executive Coach and Trainer
Richard Reid is a professional psychotherapist, hypnotherapist, counsellor and mediator. He trained with the Contemporary College of Therapeutic Studies at Birkbeck University. He has since also trained at the Centre for Stress Management, the Regent's College School (where he studied mediation), and the National Centre for Eating Disorders. Richard started his first career as a consultant for a major multi-national business consultancy where he specialised in information technology and customer service. Since becoming a counsellor and cognitive behavioural therapist, he has advised organisations such as Google, Morgan Stanley, Transport for London, the BBC, The Priory and the City of London Police. Richard is aware of current issues in the workplace, such as trauma and stress, and is experienced in how to resolve them using both established and newer techniques. His specialities include Cognitive Behavioural Therapy (CBT), counselling, EMDR, psychotherapy. Read full bio view less


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Richard Reid
Richard Reid

0:48
4
TOTAL
VIEWS
Video Description

Richard Reid of London's Pinnacle Therapy, discusses how the concept of resilience helps leaders to learn from setbacks by using them as an opportunity to develop and become stronger as a result. http://pinnacletherapy.co.uk

Pinnacle Therapy is the psychological specialist in personal and business transformation. A leading provider of science-based consultancy, training, coaching and therapy, we take a holistic approach and often blend methods, such as psychotherapy, coaching, cognitive behavioural therapy (CBT) and training, to ensure lasting results.

Based in central London, Pinnacle Therapy was founded in 2005 by Richard Reid, a qualified psychotherapist, counsellor and mediator. We have since grown into a team of expert therapists and consultants that provide a tailored improvement experience to individuals and businesses.

4
TOTAL
VIEWS
 0:48   ChannelEmotional intelligence PlaylistEmotional intelligence FAQ  

There are a range of different skills involved in becoming a resilient leader, but one of the most important is what's called the growth mindset. And this is where we learn from setbacks and use them as an opportunity to grow and develop and become stronger as a result. So often, people become hung up in setbacks and failures and as a result, become incapacitated or lose confidence. At Pinnacle, we're all about getting people to not only recognise the growth mindset but make it a natural and consistent part of how they operate.

read more view less

Richard Reid
Richard Reid
Senior Executive Coach and Trainer
Richard Reid is a professional psychotherapist, hypnotherapist, counsellor and mediator. He trained with the Contemporary College of Therapeutic Studies at Birkbeck University. He has since also trained at the Centre for Stress Management, the Regent's College School (where he studied mediation), and the National Centre for Eating Disorders. Richard started his first career as a consultant for a major multi-national business consultancy where he specialised in information technology and customer service. Since becoming a counsellor and cognitive behavioural therapist, he has advised organisations such as Google, Morgan Stanley, Transport for London, the BBC, The Priory and the City of London Police. Richard is aware of current issues in the workplace, such as trauma and stress, and is experienced in how to resolve them using both established and newer techniques. His specialities include Cognitive Behavioural Therapy (CBT), counselling, EMDR, psychotherapy. Read full bio view less


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Richard Reid
Richard Reid

0:44
2
TOTAL
VIEWS
Video Description

Richard Reid, Senior Executive Coach and Trainer, points out how even successful people can learn from developing their emotional intelligence in Pinnacle Therapy's one-day workshop, which is run in small groups. http://pinnacletherapy.co.uk

Pinnacle Therapy is the psychological specialist in personal and business transformation. A leading provider of science-based consultancy, training, coaching and therapy, we take a holistic approach and often blend methods, such as psychotherapy, coaching, cognitive behavioural therapy (CBT) and training, to ensure lasting results.

Based in central London, Pinnacle Therapy was founded in 2005 by Richard Reid, a qualified psychotherapist, counsellor and mediator. We have since grown into a team of expert therapists and consultants that provide a tailored improvement experience to individuals and businesses.

2
TOTAL
VIEWS
 0:44   ChannelEmotional intelligence PlaylistEmotional intelligence FAQ  

We offer a one-day workshop based upon the principles of emotional intelligence. We operate with small groups, because it means that we can start to tap into what's important for those people more entirely in the workshop accordingly. And we try and make it fun, which is really important. Anybody who knows anything about the principles of neuroscience knows that we learn best when we're relaxed, and we're able to be playful. And this is really important in terms of how we lay the course out.

read more view less

Richard Reid
Richard Reid
Senior Executive Coach and Trainer
Richard Reid is a professional psychotherapist, hypnotherapist, counsellor and mediator. He trained with the Contemporary College of Therapeutic Studies at Birkbeck University. He has since also trained at the Centre for Stress Management, the Regent's College School (where he studied mediation), and the National Centre for Eating Disorders. Richard started his first career as a consultant for a major multi-national business consultancy where he specialised in information technology and customer service. Since becoming a counsellor and cognitive behavioural therapist, he has advised organisations such as Google, Morgan Stanley, Transport for London, the BBC, The Priory and the City of London Police. Richard is aware of current issues in the workplace, such as trauma and stress, and is experienced in how to resolve them using both established and newer techniques. His specialities include Cognitive Behavioural Therapy (CBT), counselling, EMDR, psychotherapy. Read full bio view less


share

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Richard Reid
Richard Reid

0:34
2
TOTAL
VIEWS
Video Description

In this brief clip, Senior Executive Coach and Trainer, Richard Reid, of London-based Pinnacle Therapy, outlines how a range of habits can help people to develop their emotional intelligence and gain a more positive mindset. http://pinnacletherapy.co.uk

Pinnacle Therapy is the psychological specialist in personal and business transformation. A leading provider of science-based consultancy, training, coaching and therapy, we take a holistic approach and often blend methods, such as psychotherapy, coaching, cognitive behavioural therapy (CBT) and training, to ensure lasting results.

Based in central London, Pinnacle Therapy was founded in 2005 by Richard Reid, a qualified psychotherapist, counsellor and mediator. We have since grown into a team of expert therapists and consultants that provide a tailored improvement experience to individuals and businesses.

2
TOTAL
VIEWS
 0:34   ChannelEmotional intelligence PlaylistEmotional intelligence FAQ  

There are a whole range of habits which can help people to flourish emotionally. But the most important one is building self awareness. When we build self awareness, we get more control over things, and we can start to instil a more positive mindset.

read more view less

Richard Reid
Richard Reid
Senior Executive Coach and Trainer
Richard Reid is a professional psychotherapist, hypnotherapist, counsellor and mediator. He trained with the Contemporary College of Therapeutic Studies at Birkbeck University. He has since also trained at the Centre for Stress Management, the Regent's College School (where he studied mediation), and the National Centre for Eating Disorders. Richard started his first career as a consultant for a major multi-national business consultancy where he specialised in information technology and customer service. Since becoming a counsellor and cognitive behavioural therapist, he has advised organisations such as Google, Morgan Stanley, Transport for London, the BBC, The Priory and the City of London Police. Richard is aware of current issues in the workplace, such as trauma and stress, and is experienced in how to resolve them using both established and newer techniques. His specialities include Cognitive Behavioural Therapy (CBT), counselling, EMDR, psychotherapy. Read full bio view less


share

Thank you for your feedback.

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Richard Reid
Richard Reid

Richard Reid
Richard Reid
 0:43  
0:43
4
TOTAL
VIEWS
Video Description

Richard Reid, Senior Executive Coach and Trainer at Pinnacle Therapy in London, describes how improving your resilience means being able to learn from setbacks to become more confident and effective in the future. http://pinnacletherapy.co.uk

Pinnacle Therapy is the psychological specialist in personal and business transformation. A leading provider of science-based consultancy, training, coaching and therapy, we take a holistic approach and often blend methods, such as psychotherapy, coaching, cognitive behavioural therapy (CBT) and training, to ensure lasting results.

Based in central London, Pinnacle Therapy was founded in 2005 by Richard Reid, a qualified psychotherapist, counsellor and mediator. We have since grown into a team of expert therapists and consultants that provide a tailored improvement experience to individuals and businesses.

4
TOTAL
VIEWS
 0:43   ChannelEmotional intelligence PlaylistEmotional intelligence FAQ  

Resilience is more than just about bouncing back. It's about what you do with setbacks and challenges. And true resilience is about learning from those setbacks, in order to become stronger and more effective in the future, but so often we allow ourselves to be frozen or we lose confidence because of those setbacks. A Pinnacle we like to use those opportunities, in order to step forward and grow bigger and better.

read more view less

Richard Reid
Richard Reid
Senior Executive Coach and Trainer
Richard Reid is a professional psychotherapist, hypnotherapist, counsellor and mediator. He trained with the Contemporary College of Therapeutic Studies at Birkbeck University. He has since also trained at the Centre for Stress Management, the Regent's College School (where he studied mediation), and the National Centre for Eating Disorders. Richard started his first career as a consultant for a major multi-national business consultancy where he specialised in information technology and customer service. Since becoming a counsellor and cognitive behavioural therapist, he has advised organisations such as Google, Morgan Stanley, Transport for London, the BBC, The Priory and the City of London Police. Richard is aware of current issues in the workplace, such as trauma and stress, and is experienced in how to resolve them using both established and newer techniques. His specialities include Cognitive Behavioural Therapy (CBT), counselling, EMDR, psychotherapy. Read full bio view less


share

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Richard Reid
Richard Reid

0:46
3
TOTAL
VIEWS
Video Description

Senior Executive Coach and Trainer, Richard Reid, of London-based Pinnacle Therapy, explains the difference between IQ (standard intelligence) and the concept of EQ or emotional intelligence. http://pinnacletherapy.co.uk

Pinnacle Therapy is the psychological specialist in personal and business transformation. A leading provider of science-based consultancy, training, coaching and therapy, we take a holistic approach and often blend methods, such as psychotherapy, coaching, cognitive behavioural therapy (CBT) and training, to ensure lasting results.

Based in central London, Pinnacle Therapy was founded in 2005 by Richard Reid, a qualified psychotherapist, counsellor and mediator. We have since grown into a team of expert therapists and consultants that provide a tailored improvement experience to individuals and businesses.

3
TOTAL
VIEWS
 0:46   ChannelEmotional intelligence PlaylistEmotional intelligence FAQ  

IQ is essentially what we would regard as standard intelligence. This our knowledge and understanding of situations from a practical and professional level. In contrast, EQ is about understanding the emotional nuances of situations. How they impact upon us and how they impact upon other people. And by having that awareness, we have an opportunity to be able to influence and persuade, and as a result, to achieve our goals more readily.

read more view less

Richard Reid
Richard Reid
Senior Executive Coach and Trainer
Richard Reid is a professional psychotherapist, hypnotherapist, counsellor and mediator. He trained with the Contemporary College of Therapeutic Studies at Birkbeck University. He has since also trained at the Centre for Stress Management, the Regent's College School (where he studied mediation), and the National Centre for Eating Disorders. Richard started his first career as a consultant for a major multi-national business consultancy where he specialised in information technology and customer service. Since becoming a counsellor and cognitive behavioural therapist, he has advised organisations such as Google, Morgan Stanley, Transport for London, the BBC, The Priory and the City of London Police. Richard is aware of current issues in the workplace, such as trauma and stress, and is experienced in how to resolve them using both established and newer techniques. His specialities include Cognitive Behavioural Therapy (CBT), counselling, EMDR, psychotherapy. Read full bio view less


share

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Richard Reid
Richard Reid

0:44
4
TOTAL
VIEWS
Video Description

Central London-based Pinnacle Therapy offers a relaxed, one-day workshop – using small groups – based on the principles of developing emotional intelligence, as founder Richard Reid explains. http://pinnacletherapy.co.uk

Pinnacle Therapy is the psychological specialist in personal and business transformation. A leading provider of science-based consultancy, training, coaching and therapy, we take a holistic approach and often blend methods, such as psychotherapy, coaching, cognitive behavioural therapy (CBT) and training, to ensure lasting results.

Based in central London, Pinnacle Therapy was founded in 2005 by Richard Reid, a qualified psychotherapist, counsellor and mediator. We have since grown into a team of expert therapists and consultants that provide a tailored improvement experience to individuals and businesses.

4
TOTAL
VIEWS
 0:44   ChannelEmotional intelligence PlaylistEmotional intelligence FAQ  

We offer a one-day workshop based upon the principles of emotional intelligence. We operate with small groups because it means that we can start to tap into what's important for those people more entirely in the workshop accordingly, and we try and make it fun, which is really important. Anybody who knows anything about the principles of neuroscience knows that we learn best when we're relaxed and we're able to be playful, and this is really important in terms of how we lay the course out.

read more view less

Richard Reid
Richard Reid
Senior Executive Coach and Trainer
Richard Reid is a professional psychotherapist, hypnotherapist, counsellor and mediator. He trained with the Contemporary College of Therapeutic Studies at Birkbeck University. He has since also trained at the Centre for Stress Management, the Regent's College School (where he studied mediation), and the National Centre for Eating Disorders. Richard started his first career as a consultant for a major multi-national business consultancy where he specialised in information technology and customer service. Since becoming a counsellor and cognitive behavioural therapist, he has advised organisations such as Google, Morgan Stanley, Transport for London, the BBC, The Priory and the City of London Police. Richard is aware of current issues in the workplace, such as trauma and stress, and is experienced in how to resolve them using both established and newer techniques. His specialities include Cognitive Behavioural Therapy (CBT), counselling, EMDR, psychotherapy. Read full bio view less


share

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Richard Reid
Richard Reid

0:41
4
TOTAL
VIEWS
Video Description

Emotional intelligence helps you understand the impact you're having on others, and to to understand how other people are grappling with situations – according to Richard Reid, Pinnacle Therapy's Founder, Senior Executive Coach and Trainer. http://pinnacletherapy.co.uk

Pinnacle Therapy is the psychological specialist in personal and business transformation. A leading provider of science-based consultancy, training, coaching and therapy, we take a holistic approach and often blend methods, such as psychotherapy, coaching, cognitive behavioural therapy (CBT) and training, to ensure lasting results.

Based in central London, Pinnacle Therapy was founded in 2005 by Richard Reid, a qualified psychotherapist, counsellor and mediator. We have since grown into a team of expert therapists and consultants that provide a tailored improvement experience to individuals and businesses.

4
TOTAL
VIEWS
 0:41   ChannelEmotional intelligence PlaylistEmotional intelligence FAQ  

You may be looking at our site today thinking that you have all the skills that you already need, and that may be true to some extent, but emotional intelligence can help to take you to the next level. It helps you to understand the impact that you're having on other people, it also helps you to understand how other people are grappling with situations and by doing that, to develop the skills to help you improve your performance and their performance and the collective performance too.

read more view less

Richard Reid
Richard Reid
Senior Executive Coach and Trainer
Richard Reid is a professional psychotherapist, hypnotherapist, counsellor and mediator. He trained with the Contemporary College of Therapeutic Studies at Birkbeck University. He has since also trained at the Centre for Stress Management, the Regent's College School (where he studied mediation), and the National Centre for Eating Disorders. Richard started his first career as a consultant for a major multi-national business consultancy where he specialised in information technology and customer service. Since becoming a counsellor and cognitive behavioural therapist, he has advised organisations such as Google, Morgan Stanley, Transport for London, the BBC, The Priory and the City of London Police. Richard is aware of current issues in the workplace, such as trauma and stress, and is experienced in how to resolve them using both established and newer techniques. His specialities include Cognitive Behavioural Therapy (CBT), counselling, EMDR, psychotherapy. Read full bio view less


share

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Richard Reid
Richard Reid